VideoMaster Ltd. receives a large number of customer inquiries daily, ranging from product troubleshooting to general inquiries about their extensive catalog of pre-recorded videos. The company uses Deskhero's ticket management system to efficiently categorize and manage these inquiries. The AI capabilities of Deskhero assist in automatically suggesting replies based on previous tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI also enhances VideoMaster's search results. When a customer support agent searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find the most relevant content. This feature has proven invaluable in helping agents quickly locate the information they need to resolve customer issues.
VideoMaster also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans the company's website for any new or updated information and automatically updates the knowledge base, ensuring that the customer support team always has the most current information at their fingertips.
The company also takes advantage of Deskhero's custom fields and user groups features. These allow VideoMaster to tailor the platform to their specific needs, creating a more efficient workflow for their customer support team.
Overall, Deskhero's advanced AI capabilities have significantly improved VideoMaster's customer support services, leading to higher customer satisfaction and a more efficient helpdesk.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings from various sources to find the most relevant content, enhancing the accuracy and relevance of search results.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the company's website for any new or updated information and automatically updates the knowledge base, ensuring that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Manufacture of Pre-recorded Video Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
