Prefab Woodworks receives a high volume of customer queries regarding their products, assembly instructions, and maintenance. They use Deskhero's ticket management system to handle these queries efficiently. The platform's AI capabilities assist in automatically sorting and prioritizing these tickets based on their content and urgency.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This feature has significantly reduced the response time to customer queries, thereby improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. The AI enhances search results by using embeddings from the company's knowledge base, previous tickets, and scraped website data.
Prefab Woodworks also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved data consistency across different platforms.
Overall, the advanced AI capabilities of Deskhero have revolutionized the helpdesk services of Prefab Woodworks, making them more efficient and effective.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to sort and prioritize them based on their content and urgency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate relevant replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the company's knowledge base, previous tickets, and scraped website data to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of prefabricated wood structures and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
