TimberTech Components receives numerous customer inquiries daily about their products, installation instructions, and troubleshooting. They use Deskhero's ticket management system to manage these inquiries effectively. The AI capabilities of Deskhero help in automatically categorizing and prioritizing these tickets based on their content and urgency.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, thereby improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. The AI enhances search results by using embeddings from the company's knowledge base, previous tickets, and scraped website data.
TimberTech Components also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved data consistency across different platforms.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations of TimberTech Components, making them more efficient and effective.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize them based on their content and urgency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry and generate relevant replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the company's knowledge base, previous tickets, and scraped website data to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of prefabricated wood structures and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
