SweetTreats Co. uses Deskhero's AI capabilities to manage a high volume of customer queries regarding their products. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals, the AI generates suggested replies, significantly reducing response time.
The company also utilizes Deskhero's comprehensive search bar feature, which is powered by the same AI technology. This allows their support team to quickly find relevant information from their vast database of product information, customer interactions, and troubleshooting guides.
Deskhero's website scraping feature is another tool that SweetTreats Co. finds invaluable. The AI uses this data to provide real-time updates on customer queries or issues raised on their website, enabling the support team to proactively address concerns before they escalate.
With the help of Deskhero's REST API, SweetTreats Co. has integrated the platform with their existing CRM system. This allows them to have a unified view of their customer interactions, leading to more personalized and effective support.
Overall, SweetTreats Co. has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero. The platform's advanced AI capabilities have enabled them to provide faster, more accurate responses to customer queries, leading to a better customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This helps to significantly reduce response time.
How does Deskhero's website scraping feature work?
Deskhero's AI uses website scraping to gather data from your website. It then uses this data to provide real-time updates on customer queries or issues raised on your website, enabling your support team to proactively address concerns.
Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with your existing systems, such as your CRM system. This allows you to have a unified view of your customer interactions.
* This article provides an example of how a fictive company in the Manufacture of Preserved Pastry Goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
