PrintPro Solutions receives hundreds of support tickets daily, ranging from simple inquiries to complex technical issues. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management using AI, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhanced PrintPro's knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate relevant content. This content was then sent through OpenAIs ChatGPT to create suggested replies, making it easier for the support team to address customer queries.
Deskhero's comprehensive search bar, powered by AI, made it easy for PrintPro's support team to find relevant information quickly. The AI-enhanced search results saved the team valuable time and ensured they could provide accurate responses to customer queries.
The custom fields feature allowed PrintPro to categorize tickets based on the type of printer or issue, making it easier to assign tickets to the right team member. This feature, combined with the AI capabilities, made ticket management more efficient and effective.
Finally, PrintPro used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero made it a valuable addition to PrintPro's customer support operations.
How did Deskhero's AI capabilities improve PrintPro's response times?
Deskhero's AI capabilities automated ticket management and generated suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero enhance PrintPro's knowledge base?
Deskhero's AI used OpenAI Embeddings from various sources to generate relevant content, enhancing the knowledge base and making it easier for the support team to address customer queries.
How did PrintPro integrate Deskhero with their existing systems?
PrintPro used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of printers and other printing equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
