InkJet Innovations had a high volume of support tickets, many of which were repetitive. They needed a solution that could help them manage this volume and improve their support efficiency. Deskhero's AI capabilities provided the perfect solution.
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduced the time taken to respond to tickets but also helped in proactively addressing common issues, reducing the overall ticket volume.
The AI-enhanced comprehensive search bar made it easy for the support team to find relevant information quickly. This, coupled with the suggested replies, improved the accuracy and efficiency of the support team.
Deskhero's custom fields feature allowed InkJet to categorize tickets based on the type of printer or issue, making it easier to assign tickets to the right team member. This feature, combined with the AI capabilities, made ticket management more efficient and effective.
Finally, InkJet used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero made it a valuable addition to InkJet's customer support operations.
How did Deskhero's AI capabilities help InkJet reduce their support ticket volume?
Deskhero's AI generated suggested replies based on previous tickets, knowledge base articles, and other sources. This helped in proactively addressing common issues, reducing the overall ticket volume.
How did Deskhero improve the efficiency of InkJet's support team?
Deskhero's AI-enhanced comprehensive search bar and suggested replies made it easy for the support team to find relevant information quickly and respond to tickets accurately, improving their efficiency.
How did InkJet integrate Deskhero with their existing systems?
InkJet used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of printers and other printing equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
