PrintPro uses Deskhero's user groups feature to segment their customers based on various factors like product usage, purchase history, and support needs. The AI uses this segmentation to provide personalized responses, improving customer satisfaction.
The company also uses Deskhero's advanced search bar to help customers find relevant information quickly. The AI enhances search results by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data.
PrintPro uses Deskhero's custom email domains feature to maintain brand consistency in their communication. The AI capabilities of Deskhero ensure that the responses are not only accurate but also aligned with the company's tone and style.
Deskhero's REST API is integrated with PrintPro's CRM system, enabling the AI to access customer data and provide more personalized support. The AI also learns from each interaction, continuously improving its understanding of customer needs and preferences.
By leveraging Deskhero's AI capabilities, PrintPro has been able to deliver a superior customer experience, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses customer segmentation and data from previous interactions to understand the context and provide personalized responses.
How does the AI enhance search results?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results and help customers find relevant information quickly.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from each interaction, continuously improving its understanding of customer needs and preferences.
* This article provides an example of how a fictive company in the Manufacture of Printing Ink for Books and Pamphlets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
