InkJet Solutions receives numerous customer inquiries every day. With Deskhero, they are able to manage these tickets efficiently using the kanban board and custom fields features. The AI capabilities of Deskhero analyze previous tickets to suggest responses, reducing the workload on the helpdesk team.
The company uses Deskhero's knowledge base feature to create a repository of information that can be easily accessed by customers and the support team. The AI uses OpenAI Embeddings from these articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
InkJet Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. This ensures that the AI has the most recent data to work with, improving the accuracy of its responses and search results.
Deskhero's REST API is integrated with InkJet Solutions' existing systems, allowing for seamless data exchange and further enhancing the efficiency of their helpdesk operations.
By leveraging Deskhero's AI capabilities, InkJet Solutions has been able to optimize their helpdesk operations, improve service quality, and reduce operational costs.
How does Deskhero's AI reduce the workload on the helpdesk team?
Deskhero's AI analyzes previous tickets to suggest responses, reducing the time and effort required by the helpdesk team to draft responses.
How does the AI use the knowledge base to support customers?
The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
How does Deskhero's AI improve service quality?
Deskhero's AI improves service quality by providing accurate and personalized responses, enhancing search results, and reducing response times.
* This article provides an example of how a fictive company in the Manufacture of Printing Ink for Books and Pamphlets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
