PrintPro Solutions was struggling with an increasing volume of customer support tickets. The company decided to leverage Deskhero's advanced AI capabilities to streamline their ticket management process. Using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant replies to customer queries, significantly reducing the time taken to respond to tickets.
Deskhero's AI capabilities also improved PrintPro's knowledge base by generating articles from Word, PowerPoint, and PDF files. This feature made it easy for the support team to access information and provide accurate responses to customers, further improving the quality of their support services.
The comprehensive search bar powered by Deskhero's AI made it easier for the support team to find relevant information quickly. The AI used OpenAI embeddings to enhance search results, ensuring that the most relevant content was always at the team's fingertips.
Deskhero's custom fields and user groups allowed PrintPro to structure their data lists effectively, making it easier to track and manage tickets. The ability to use custom email domains also added a professional touch to their customer communications.
Overall, Deskhero's AI capabilities transformed PrintPro's customer support services, resulting in improved response times, enhanced customer satisfaction, and increased operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, ensuring that the most relevant content is always at the top of the search results.
How does Deskhero help in structuring data lists?
Deskhero provides features like custom fields and user groups that allow companies to structure their data lists effectively, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Manufacture of Printing Ink for Commercial Prints industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
