InkJet Masters receives a high volume of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve issues.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This ensures that urgent matters are addressed promptly, improving customer satisfaction.
InkJet Masters has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data, generate relevant content, and enhance search results, making it easier for the support team to find solutions.
Deskhero's website scraping feature is used by InkJet Masters to keep their knowledge base up-to-date. The AI capabilities of Deskhero scrape the latest information from relevant websites and integrate it into the knowledge base.
Finally, the company uses Deskhero's REST API to integrate the platform with other systems in their workflow. This seamless integration allows for efficient data transfer and enhances the overall productivity of the support team.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses. This reduces the time taken to resolve issues and improves the efficiency of the support team.
How does Deskhero's website scraping feature benefit InkJet Masters?
Deskhero's website scraping feature scrapes the latest information from relevant websites and integrates it into the knowledge base. This keeps the knowledge base up-to-date and helps the support team find solutions more easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems in the workflow. This enhances the overall productivity of the support team.
* This article provides an example of how a fictive company in the Manufacture of printing media for inkjet printers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
