PrintPro Solutions deals with a wide range of customer queries every day. The company uses Deskhero's ticket management system to handle these queries in an organized manner. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, thereby speeding up the resolution process.
The company uses Deskhero's custom fields and structured data lists to sort and prioritize customer queries. This ensures that critical issues are addressed first, leading to improved customer satisfaction.
PrintPro Solutions has an extensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data, generate relevant content, and enhance search results, making it easier for the support team to find the right information.
Deskhero's website scraping feature is utilized by PrintPro Solutions to keep their knowledge base current. The AI capabilities of Deskhero scrape the most recent data from relevant websites and incorporate it into the knowledge base.
Lastly, the company uses Deskhero's REST API to integrate the platform with other systems in their workflow. This integration allows for efficient data exchange and enhances the overall productivity of the support team.
How does Deskhero's AI capabilities assist in managing customer queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses. This accelerates the resolution process and improves the efficiency of the support team.
How does Deskhero's website scraping feature benefit PrintPro Solutions?
Deskhero's website scraping feature scrapes the most recent data from relevant websites and incorporates it into the knowledge base. This keeps the knowledge base current and aids the support team in finding the right information more easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems in the workflow. This enhances the overall productivity of the support team.
* This article provides an example of how a fictive company in the Manufacture of printing media for inkjet printers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
