ProEquip Manufacturing receives numerous customer queries and complaints daily. To manage these effectively, they use Deskhero's ticket management system. The system uses AI to categorize tickets based on their content, which helps the support team prioritize and address issues more efficiently.
With Deskhero's advanced AI capabilities, ProEquip has been able to automate responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical queries that require in-depth knowledge of the company's products.
ProEquip also uses Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, and PDF files. The AI uses these articles to provide accurate and helpful responses to customer queries.
Overall, Deskhero's AI capabilities have enabled ProEquip to provide faster, more efficient customer support, improving their reputation and customer relationships.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets and categorize them based on their content. This helps the support team prioritize and address issues more efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps reduce response times and improve customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of search queries and provide more relevant results. This makes it easier for the support team to find the information they need to address customer queries.
* This article provides an example of how a fictive company in the Manufacture of Process Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
