OrthoTech Innovations receives numerous customer queries about their products. The company uses Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files like product manuals and policies. This feature ensures that their knowledge base is always up-to-date, improving the quality of their customer service.
OrthoTech Innovations leverages Deskhero's website scraping feature to gather data from relevant websites. The AI uses this data to enhance search results, making it easier for the customer service team to find the information they need.
Using Deskhero's custom fields and user groups features, OrthoTech Innovations categorizes tickets and assigns them to the appropriate team members. This feature, along with the AI's ability to suggest replies, helps the company manage their customer service workload more effectively.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to utilize the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken to draft responses, thereby reducing response times.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like product manuals and policies. This ensures that the knowledge base is always up-to-date, improving its quality.
How does Deskhero's AI help in managing the customer service workload?
Deskhero's AI, combined with its custom fields and user groups features, helps categorize tickets and assign them to the right team members. This helps manage the customer service workload more effectively.
* This article provides an example of how a fictive company in the Manufacture of prosthetic and orthotic devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
