Safeguard Packaging Co. deals with numerous customer queries every day, ranging from product details to usage instructions. To handle these efficiently, the company uses Deskhero's ticket management system. The system's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each query.
By using Deskhero's AI, Safeguard Packaging Co. has been able to significantly cut down the time taken to respond to customer queries. The AI suggests replies based on the relevant content found, which are then reviewed by the customer support team. This has not only improved response times but also increased the accuracy of the responses.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles. This has led to a decrease in the number of tickets raised as customers are able to find the information they need more easily.
Furthermore, Safeguard Packaging Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to maintain a unified approach to customer support across all their platforms.
The use of Deskhero's advanced AI capabilities has transformed Safeguard Packaging Co.'s customer support operations. The company has seen a significant improvement in customer satisfaction and a reduction in the workload of their customer support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each customer query. It then generates suggested replies based on this content, reducing the time taken to draft a response.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a unified approach to customer support.
* This article provides an example of how a fictive company in the Manufacture of protective packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
