ArmorBox Industries handles a wide range of customer inquiries, from product specifications to order tracking. To manage these effectively, the company uses Deskhero's ticket management system. The system's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each inquiry.
By leveraging Deskhero's AI, ArmorBox Industries has significantly reduced the time taken to respond to customer inquiries. The AI suggests replies based on the relevant content found, which are then reviewed by the customer support team. This has improved the speed and accuracy of the responses, leading to increased customer satisfaction.
Deskhero's AI also improves the search results in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles. This has reduced the number of tickets raised, as customers can find the information they need more easily.
Additionally, ArmorBox Industries uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a consistent approach to customer support across all platforms.
Through the use of Deskhero's advanced AI capabilities, ArmorBox Industries has revolutionized their customer support operations. The company has seen a marked improvement in customer satisfaction and a reduction in the workload of their customer support team.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each customer inquiry. It then generates suggested replies based on this content, reducing the time taken to draft a response and improving the accuracy of the responses.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need, reducing the number of tickets raised.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a consistent approach to customer support.
* This article provides an example of how a fictive company in the Manufacture of protective packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
