Radiolink Systems receives numerous customer queries daily regarding the installation, operation, and troubleshooting of their radio communication systems. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
With Deskhero, Radiolink Systems has been able to create a comprehensive knowledge base generated from Word, PowerPoint, PDF files, and even scraped website data. This knowledge base serves as a self-help tool for customers, reducing the number of tickets and freeing up the support team to handle more complex queries.
The advanced search bar powered by AI helps customers find relevant information quickly. The AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
Deskhero's REST API allows Radiolink Systems to integrate the platform with their existing systems, ensuring seamless data exchange and improving overall operational efficiency.
By leveraging Deskhero's AI capabilities, Radiolink Systems has not only improved its customer support but also reduced operational costs and increased customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
* This article provides an example of how a fictive company in the Manufacture of radio communication systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
