WaveTech Communications receives a large number of customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving response times and customer satisfaction.
WaveTech Communications uses Deskhero to create a comprehensive knowledge base generated from Word, PowerPoint, PDF files, and scraped website data. This serves as a self-help tool for customers, reducing the number of tickets and allowing the support team to focus on more complex issues.
The advanced search bar powered by AI helps customers find relevant information quickly and efficiently. The AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
Deskhero's REST API allows WaveTech Communications to integrate the platform with their existing systems, ensuring seamless data exchange and improving overall operational efficiency.
By leveraging Deskhero's AI capabilities, WaveTech Communications has not only improved its customer support but also reduced operational costs and increased customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
* This article provides an example of how a fictive company in the Manufacture of radio communication systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
