ComNet Innovations deals with a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the workload on the support team and improving response times.
Deskhero's AI capabilities also allow ComNet Innovations to create a comprehensive knowledge base generated from various sources such as Word, PowerPoint, PDF files, and scraped website data. This serves as a self-help tool for customers, reducing the number of tickets and allowing the support team to focus on more complex issues.
The advanced search bar powered by AI helps customers find relevant information quickly and efficiently. The AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
Through Deskhero's REST API, ComNet Innovations can integrate the platform with their existing systems, ensuring seamless data exchange and improving overall operational efficiency.
By using Deskhero's AI capabilities, ComNet Innovations has improved its helpdesk services, reduced operational costs, and increased customer satisfaction.
How does Deskhero's AI reduce the workload on the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the workload on the support team.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results based on the user's query, providing them with the most accurate and helpful information.
* This article provides an example of how a fictive company in the Manufacture of radio communication systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
