MediRad Solutions receives a high volume of customer queries daily regarding the safe usage and disposal of their radioactive isotopes. Deskhero's ticket management system, powered by AI, helps them manage these queries effectively. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing response time.
The company also uses the custom fields feature to capture specific information about each customer query. This structured data is then used by the AI to provide more personalized and accurate responses. The AI also learns from this data over time, continuously improving its responses.
MediRad Solutions has a comprehensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, PDF files. Deskhero's AI leverages this data to enhance search results and provide more comprehensive answers to customer queries. This has reduced the need for customers to contact support for follow-up questions.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI uses this scraped data to provide real-time information to customers, enhancing their experience.
Finally, MediRad Solutions uses Deskhero's REST API to integrate their customer support system with other business applications. This allows them to leverage the AI capabilities of Deskhero across their entire business, further enhancing efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI use the data from custom fields?
The AI uses the data from custom fields to provide more personalized and accurate responses to customer queries. It also learns from this data over time, continuously improving its responses.
How does Deskhero's AI use the data from website scraping?
Deskhero's AI uses the data scraped from websites to provide real-time information to customers. This enhances the customer experience by providing them with the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Radioactive Isotopes for Industrial and Medical Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
