IsotopeIndustries has an extensive knowledge base consisting of policies, manuals, and presentations uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities are used to generate knowledge base articles from these files, making it easier for customers to find the information they need.
The AI also uses OpenAI embeddings from these files to enhance search results. This means that when a customer searches for information, the AI can provide more relevant and comprehensive results. This has reduced the number of support tickets and improved customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base current. The AI uses this data to provide customers with the most recent information, reducing the need for them to contact support for updates.
IsotopeIndustries also uses Deskhero's custom email domains feature to provide a more professional image to their customers. The AI uses this feature to categorize and prioritize support tickets, improving response times.
Finally, the company uses Deskhero's REST API to integrate their customer support system with other business applications. This allows them to leverage the AI capabilities of Deskhero across their entire business, further enhancing efficiency and customer service.
How does Deskhero's AI use the data from uploaded files?
Deskhero's AI uses the data from uploaded files to generate knowledge base articles. It also uses OpenAI embeddings from these files to enhance search results, providing more relevant and comprehensive information to customers.
How does Deskhero's AI help in managing support tickets?
The AI uses the custom email domains feature to categorize and prioritize support tickets. This improves response times and ensures that urgent queries are addressed promptly.
How does Deskhero's REST API enhance efficiency?
Deskhero's REST API allows the company to integrate their customer support system with other business applications. This enables them to leverage the AI capabilities of Deskhero across their entire business, further enhancing efficiency.
* This article provides an example of how a fictive company in the Manufacture of Radioactive Isotopes for Industrial and Medical Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
