RailPro Manufacturing deals with a high volume of customer inquiries every day. With Deskhero's AI capabilities, they've managed to handle these inquiries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's comprehensive search bar feature has been a game-changer for RailPro. The AI enhances search results by using the same embeddings to deliver the most relevant information. This has cut down the time taken to find necessary information, enabling the helpdesk team to respond to customer inquiries more promptly.
RailPro also leverages Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base. This ensures that the helpdesk team always has access to the most recent information.
Deskhero's custom fields and structured data lists have allowed RailPro to organize their customer inquiries more effectively. The helpdesk team can categorize tickets based on various parameters, making it easier to track and manage them.
Finally, Deskhero's REST API has enabled RailPro to integrate the platform with their existing systems, ensuring a smooth workflow. This has further improved the efficiency of their helpdesk process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes your company's website for any new information or updates. This information is then added to the knowledge base, ensuring that it is always up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of railway locomotives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
