TrackMaster Inc. receives a multitude of customer queries on a daily basis. By leveraging Deskhero's AI capabilities, they are able to manage these queries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's advanced search bar feature has also been instrumental in improving TrackMaster's customer support. The AI enhances search results by using the same embeddings to provide the most relevant information. This has reduced the time taken to find necessary information, enabling the support team to respond to customer queries more quickly.
TrackMaster also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base. This ensures that the support team always has the most up-to-date information at their disposal.
Deskhero's custom fields and structured data lists have allowed TrackMaster to organize their customer queries more effectively. The support team can categorize tickets based on various parameters, making it easier to track and manage them.
The REST API provided by Deskhero has enabled TrackMaster to integrate the platform with their existing systems, ensuring a seamless workflow. This has further improved the efficiency of their customer support process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes your company's website for any new information or updates. This information is then added to the knowledge base, ensuring that it is always up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of railway locomotives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
