AssemblePro receives hundreds of customer queries daily, ranging from assembly instructions to product inquiries. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature, AssemblePro can now categorize, prioritize, and assign tickets efficiently. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also assists in generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature has significantly reduced the time taken to create and update the knowledge base, allowing AssemblePro to keep their customers informed about their products and services.
The comprehensive search bar powered by OpenAI Embeddings makes it easy for the customer support team to find relevant content quickly. The AI-enhanced search results ensure that the team has all the necessary information at their fingertips, leading to faster resolution times.
AssemblePro also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage their current data while benefiting from Deskhero's advanced features.
Overall, Deskhero's advanced AI capabilities have enabled AssemblePro to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to new tickets. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
Can Deskhero's AI generate knowledge base articles from any source?
Yes, Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature helps in keeping the knowledge base updated with the latest information.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings to find relevant content quickly. The AI-enhanced search results ensure that the necessary information is readily available, leading to faster resolution times.
* This article provides an example of how a fictive company in the Manufacture of Ready-to-Assemble Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
