EasyBuild receives numerous customer queries every day. Managing these queries manually was a daunting task and often resulted in delayed responses. With Deskhero's AI-powered ticket management system, EasyBuild can now handle customer queries more efficiently. The AI suggests replies based on previous tickets and knowledge base articles, ensuring quick and accurate responses.
Keeping the knowledge base updated was another challenge for EasyBuild. Deskhero's AI helps here by generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature has helped EasyBuild keep their knowledge base updated with minimal effort.
The comprehensive search bar powered by OpenAI Embeddings is another feature that EasyBuild finds extremely useful. It allows the customer support team to find relevant content quickly, leading to faster resolution times.
EasyBuild also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows EasyBuild to leverage their existing data while benefiting from Deskhero's advanced features.
By leveraging Deskhero's advanced AI capabilities, EasyBuild has been able to improve the efficiency of their customer support. They have improved their response times, kept their knowledge base updated, and provided personalized customer support.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature helps in keeping the knowledge base updated with the latest information.
What benefits does EasyBuild get from Deskhero's REST API?
Deskhero's REST API allows EasyBuild to integrate the platform with their existing systems. This integration allows EasyBuild to leverage their existing data while benefiting from Deskhero's advanced features.
* This article provides an example of how a fictive company in the Manufacture of Ready-to-Assemble Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
