FurniCraft receives a large number of customer queries every day. Handling these queries manually was challenging and often led to delayed responses. With Deskhero's AI-powered ticket management system, FurniCraft can now handle customer queries more efficiently. The AI suggests replies based on previous tickets and knowledge base articles, ensuring quick and accurate responses.
Maintaining an updated knowledge base was another challenge for FurniCraft. Deskhero's AI comes to the rescue here as well. It generates knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature has helped FurniCraft keep their knowledge base updated with minimal effort.
The comprehensive search bar powered by OpenAI Embeddings is another feature that FurniCraft finds extremely useful. It allows the customer support team to find relevant content quickly, leading to faster resolution times.
FurniCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows FurniCraft to leverage their existing data while benefiting from Deskhero's advanced features.
By leveraging Deskhero's advanced AI capabilities, FurniCraft has been able to enhance their customer experience significantly. They have improved their response times, kept their knowledge base updated, and provided personalized customer support.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature helps in keeping the knowledge base updated with the latest information.
What benefits does FurniCraft get from Deskhero's REST API?
Deskhero's REST API allows FurniCraft to integrate the platform with their existing systems. This integration allows FurniCraft to leverage their existing data while benefiting from Deskhero's advanced features.
* This article provides an example of how a fictive company in the Manufacture of Ready-to-Assemble Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
