FireShield Inc. has a vast customer base, which often results in a high volume of support tickets. To manage these efficiently, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero help in categorizing these tickets based on their content, allowing the support team to prioritize and address them more effectively.
Deskhero's AI capabilities also enhance the search functionality for FireShield. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly. This feature enables the support team to find solutions faster, reducing the resolution time significantly.
The custom fields feature of Deskhero allows FireShield to capture specific information about each customer query. The AI capabilities of Deskhero use this data to generate suggested replies, further speeding up the response time.
FireShield also leverages Deskhero's knowledge base feature. The AI capabilities help in generating articles from word, powerpoint, pdf files, and even scraped website data. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Lastly, FireShield uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the AI capabilities of Deskhero across their operations, improving overall efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes tickets based on their content, allowing the support team to prioritize and address them more effectively.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
How does FireShield use Deskhero's REST API?
FireShield uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI capabilities of Deskhero across their operations.
* This article provides an example of how a fictive company in the Manufacture of Refractory Products and Shapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
