ThermoSafe Co. receives a large number of customer queries daily. To manage these efficiently, they use Deskhero's kanban board feature. The AI capabilities of Deskhero help in visualizing the status of each ticket, allowing the support team to track progress and manage workload effectively.
Deskhero's AI capabilities also enhance ThermoSafe's knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scraped website data. This feature ensures that the knowledge base is always updated with the latest information, enabling the support team to provide accurate responses.
The comprehensive search bar of Deskhero, powered by its AI capabilities, is another tool that ThermoSafe uses to optimize their support process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content swiftly, reducing the time spent on searching for solutions.
ThermoSafe also uses Deskhero's custom fields feature to capture specific information about each customer query. The AI capabilities of Deskhero use this data to generate suggested replies, further optimizing the response process.
Lastly, ThermoSafe uses Deskhero's REST API to integrate the platform with their existing ERP system. This integration allows them to leverage the AI capabilities of Deskhero across their operations, improving overall efficiency and customer satisfaction.
How does Deskhero's AI help in visualizing the status of each ticket?
Deskhero's AI, combined with the kanban board feature, helps in visualizing the status of each ticket, allowing the support team to track progress and manage workload effectively.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate articles from various sources like word, powerpoint, pdf files, and even scraped website data, ensuring that the knowledge base is always updated with the latest information.
How does ThermoSafe use Deskhero's REST API?
ThermoSafe uses Deskhero's REST API to integrate the platform with their existing ERP system, allowing them to leverage the AI capabilities of Deskhero across their operations.
* This article provides an example of how a fictive company in the Manufacture of Refractory Products and Shapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
