CoolingPro Manufacturing has a vast array of technical documents, manuals, and policies. With Deskhero's AI capabilities, these documents are converted into knowledge base articles automatically, making them easily accessible to both the support team and customers.
The AI's ability to generate knowledge base articles from various file formats like Word, PowerPoint, and PDFs has been instrumental in building a comprehensive and easily accessible knowledge base. This has not only improved the efficiency of the support team but also empowered customers to find solutions independently.
Deskhero's AI also enhances CoolingPro's search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex technical issues that require referencing past tickets or technical documents.
Furthermore, Deskhero's custom fields and structured data lists have allowed CoolingPro to categorize and prioritize tickets effectively. Combined with the Kanban board, this has significantly improved the workflow and productivity of the support team.
Finally, the REST API has enabled CoolingPro to integrate Deskhero seamlessly with their existing systems, further enhancing the efficiency of their customer support process.
How does Deskhero's AI convert documents into knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from uploaded files to generate knowledge base articles. It supports various file formats like Word, PowerPoint, and PDFs.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This enhances the accuracy and relevance of the search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it seamlessly with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of refrigeration and freezing equipment for food production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
