SteelMaster Inc. has a vast customer base that often requires technical support and assistance. The company uses Deskhero's AI capabilities to manage tickets efficiently, reducing response time and improving customer satisfaction. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the workload on the customer support team.
Deskhero's AI also enhances the search results on SteelMaster's support portal. When customers search for solutions, the AI uses the embeddings to provide the most relevant results, making it easier for customers to find the information they need. This reduces the number of tickets generated and improves the overall customer experience.
The company also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of issue and the customer's profile. This allows the support team to prioritize tickets and assign them to the right personnel, further improving efficiency.
Furthermore, SteelMaster uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow between systems and allows the company to leverage the full potential of Deskhero's AI capabilities.
Overall, Deskhero's advanced AI capabilities have enabled SteelMaster Inc. to significantly improve their customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from various sources to suggest replies to tickets. This reduces the workload on the support team and speeds up response times.
How does the AI enhance search results?
When customers search for solutions, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and maximizing the benefits of its AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of rolling mills for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
