RubberTech Industries receives numerous customer queries daily regarding their products' specifications, usage, and maintenance. Managing these queries was a significant challenge until they implemented Deskhero. The platform's ticket management feature, combined with its AI capabilities, helps sort, prioritize, and respond to tickets effectively.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses this information to suggest replies to new queries, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances RubberTech's knowledge base. It generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information. The comprehensive search bar further simplifies this process.
The custom fields feature allows RubberTech to categorize their products and queries better, making it easier to track and respond to tickets. The user groups feature enables them to assign tickets to the right team or individual, improving their workflow.
Finally, RubberTech uses the REST API to integrate Deskhero with their existing systems, ensuring a seamless workflow and improved efficiency.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to new queries.
How does Deskhero enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for the support team to find and use relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of rubber hoses, belts and gaskets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
