SafeRide Technologies handles numerous customer queries daily, from basic product questions to intricate technical problems. The company employs Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, greatly reducing the time required to respond to customer queries.
The company also utilizes Deskhero's AI-powered search bar to swiftly locate necessary information. The AI enhances search results using the embedded data from various sources, enabling the support team to provide quick and precise responses to customer queries.
SafeRide Technologies maintains a comprehensive knowledge base, including manuals, policies, and presentations. With Deskhero, they can automatically generate knowledge base articles from these files, allowing customers to easily find self-help resources and reducing the workload on the support team.
Deskhero's REST API allows SafeRide Technologies to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The company can effortlessly manage user groups, custom fields, and email domains, providing a customized experience for each customer.
By utilizing Deskhero, SafeRide Technologies has significantly enhanced its customer support services. The advanced AI capabilities have not only reduced the response time but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI reduce response time?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This eliminates the need for the support team to craft responses from scratch, thereby reducing the response time.
How does Deskhero help in managing a comprehensive knowledge base?
Deskhero can automatically generate knowledge base articles from various file types. This simplifies the management of the knowledge base and ensures that customers always have access to up-to-date and relevant self-help resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems. This ensures a smooth data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of safety and security systems (alarms, immobilizers etc.)for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
