SecureDrive Inc. receives a high volume of customer queries daily, ranging from installation issues to troubleshooting complex system malfunctions. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the response time and improves customer satisfaction.
The company also uses Deskhero's AI-powered search bar to quickly locate necessary information. The AI enhances search results by using the embedded data from various sources, making it easier for the support team to find relevant solutions and respond to customer queries promptly.
SecureDrive Inc. has a vast knowledge base, including manuals, policies, and presentations. Using Deskhero, they can automatically generate knowledge base articles from these files, making it easier for customers to find self-help resources. This not only reduces the load on the support team but also empowers customers to solve minor issues themselves.
Deskhero's REST API allows SecureDrive Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The company can easily manage user groups, custom fields, and email domains, providing a personalized experience for each customer.
With Deskhero, SecureDrive Inc. has been able to improve their customer support services significantly. The advanced AI capabilities have reduced the response time, improved the quality of responses, and increased overall customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time spent by the support team in crafting responses, thus improving the response time.
How does Deskhero help in managing a vast knowledge base?
Deskhero can automatically generate knowledge base articles from various file types like Word, PowerPoint, PDF, etc. This makes it easier to manage and update the knowledge base, providing customers with up-to-date and relevant self-help resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring seamless data flow and improved operational efficiency.
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