AutoGuard Systems deals with a plethora of customer queries every day, from simple product inquiries to complex technical issues. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. The AI enhances search results using the embedded data from various sources, allowing the support team to provide prompt and accurate responses to customer queries.
AutoGuard Systems has an extensive knowledge base consisting of various manuals, policies, and presentations. With Deskhero, they can automatically generate knowledge base articles from these files, providing customers with easy access to self-help resources and reducing the burden on the support team.
Deskhero's REST API enables AutoGuard Systems to integrate the platform with their existing systems, ensuring smooth data flow and improved operational efficiency. The company can easily manage user groups, custom fields, and email domains, offering a tailored experience for each customer.
By leveraging Deskhero, AutoGuard Systems has significantly improved its customer support services. The advanced AI capabilities have not only reduced the response time but also enhanced the quality of responses, leading to increased customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. These suggestions are based on the context of the customer query and the available knowledge base, ensuring accurate and relevant responses.
How does Deskhero assist in managing an extensive knowledge base?
Deskhero can automatically generate knowledge base articles from different file types. This simplifies the management of the knowledge base and ensures customers have access to the most recent and relevant self-help resources.
Is it possible to integrate Deskhero with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems. This ensures seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of safety and security systems (alarms, immobilizers etc.)for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
