CleanWave Industries receives numerous customer support tickets daily, which used to be a challenge to manage. However, with Deskhero, they have been able to categorize and manage these tickets efficiently using the platform's ticket management and kanban board features.
Deskhero's advanced AI capabilities have been instrumental in improving CleanWave's ticket resolution times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to generate suggested replies. This not only reduces the time taken to respond to tickets but also ensures consistency in the quality of responses.
The AI also enhances the search functionality of the platform, making it easier for support agents to find relevant information from previous tickets or the knowledge base. This has led to faster resolution of issues and improved customer satisfaction.
CleanWave also uses Deskhero's custom fields feature to capture specific information from customers, such as their order number or product batch number. This allows for faster resolution of issues as support agents have all the necessary information at their fingertips.
Finally, CleanWave has integrated Deskhero with their other business systems using the platform's REST API. This has improved data exchange between systems and has made their operations more efficient.
How does Deskhero improve ticket resolution times?
Deskhero's AI capabilities use OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This reduces the time taken to respond to tickets and ensures consistency in the quality of responses.
How does Deskhero enhance the search functionality?
Deskhero's AI capabilities enhance the search functionality by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other data sources. This makes it easier for support agents to find the information they need.
How does Deskhero integrate with other business systems?
Deskhero provides a REST API that allows for integration with other business systems. This enables seamless data exchange and improves operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of sanitary towels and towelling from cellulose wadding or webs of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
