Sanitex Manufacturing receives a high volume of customer inquiries daily, ranging from product usage instructions, complaints, to bulk order inquiries. With Deskhero, they have been able to categorize these inquiries into structured data lists, making it easier for their support team to manage and respond to tickets.
Deskhero's advanced AI capabilities have significantly improved Sanitex's response times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, drastically reducing the time taken to draft responses.
The AI also enhances search results, allowing support agents to quickly find relevant information from the company's knowledge base or previously resolved tickets. This has not only improved efficiency but also consistency in the quality of responses provided to customers.
Sanitex also uses Deskhero's custom fields feature to capture specific information from customers, such as their order number or product batch number. This allows for faster resolution of issues as support agents have all the necessary information at their fingertips.
Finally, the REST API provided by Deskhero has enabled Sanitex to integrate their customer support operations with other business systems, such as their CRM and order management system. This seamless integration has further improved their operational efficiency.
How has Deskhero improved response times?
Deskhero's AI capabilities use OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This reduces the time taken to draft responses, thus improving response times.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other data sources. This makes it easier for support agents to find the information they need.
How does Deskhero integrate with other business systems?
Deskhero provides a REST API that allows for integration with other business systems, such as CRM and order management systems. This enables seamless data exchange and improves operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of sanitary towels and towelling from cellulose wadding or webs of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
