Hygienix Solutions has a vast array of products, each with its own set of instructions, specifications, and potential issues. Managing this information was a challenge until they implemented Deskhero. The platform allowed them to create a comprehensive knowledge base, with articles generated from Word, PowerPoint, PDF files, and even scraped website data.
With Deskhero's advanced AI capabilities, Hygienix has been able to leverage OpenAI Embeddings from their knowledge base articles and other data sources to enhance their customer support. The AI uses this data to generate suggested replies to customer inquiries, reducing the workload on their support team.
The AI also enhances the search functionality of their knowledge base, making it easier for both customers and support agents to find relevant information. This has led to a reduction in the number of support tickets, as customers can often find the answers they need in the knowledge base.
Hygienix also uses Deskhero's user groups feature to segment their support team based on expertise. This ensures that tickets are always assigned to the agent best equipped to handle them, improving resolution times.
Finally, the custom email domains feature has allowed Hygienix to maintain a consistent brand image in their communication with customers. All support emails come from a domain that matches their brand, enhancing their professional image.
How does Deskhero help manage a large amount of product information?
Deskhero allows for the creation of a comprehensive knowledge base, with articles generated from various file types and even scraped website data. This makes it easier to manage and access product information.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other data sources to generate suggested replies to customer inquiries. It also enhances the search functionality of the knowledge base, making it easier to find relevant information.
How does Deskhero maintain a consistent brand image in customer communication?
Deskhero's custom email domains feature allows all support emails to come from a domain that matches the company's brand, enhancing their professional image.
* This article provides an example of how a fictive company in the Manufacture of sanitary towels and towelling from cellulose wadding or webs of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
