SanitEase's helpdesk team is responsible for handling a wide variety of requests, from product information requests to technical support issues. With Deskhero's advanced AI capabilities, the team has been able to automate the process of managing and prioritizing these tickets. The AI uses OpenAI Embeddings to understand the content of each ticket and assign it to the appropriate category, ensuring that critical issues are addressed first.
The AI also aids in generating suggested responses for common questions. By examining previous tickets and knowledge base articles, the AI can produce precise and useful replies, reducing the burden on the helpdesk team. This has resulted in quicker response times and improved customer satisfaction.
SanitEase also leverages Deskhero's AI capabilities to enrich their knowledge base. The AI can create articles from Word, PowerPoint, and PDF files, as well as scrape data from the company's website. This has led to a robust and current knowledge base that customers can use to solve their issues.
In addition, the AI enhances the search results in the knowledge base. By using OpenAI Embeddings, the AI can locate relevant content based on the user's search query, making it easier for customers to find the information they need.
In conclusion, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of SanitEase's helpdesk services, resulting in higher customer satisfaction and a reduced workload for the helpdesk team.
How does the AI manage and prioritize tickets?
The AI uses OpenAI Embeddings to understand the content of each ticket and assign it to the appropriate category, ensuring that critical issues are addressed first.
How does the AI generate suggested responses?
By examining previous tickets and knowledge base articles, the AI can produce precise and useful replies to common questions.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to locate relevant content based on the user's search query, improving the accuracy of the search results.
* This article provides an example of how a fictive company in the Manufacture of sanitary ware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
