CeramiCraft receives a large volume of customer queries daily, ranging from product inquiries to technical support requests. By leveraging Deskhero's advanced AI capabilities, the company has been able to automate the process of sorting and prioritizing these tickets. The AI uses OpenAI Embeddings to analyze the content of each ticket and categorize it appropriately, ensuring that urgent matters are addressed promptly.
The AI also assists in generating suggested replies for common queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses, reducing the workload on the customer support team. This has led to faster response times and increased customer satisfaction.
CeramiCraft also utilizes Deskhero's AI capabilities to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, as well as scrape data from the company's website. This has resulted in a comprehensive and up-to-date knowledge base that customers can use to find solutions to their problems.
Furthermore, the AI enhances the search results in the knowledge base. By using OpenAI Embeddings, the AI can find relevant content based on the user's query, making it easier for customers to find the information they need.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of CeramiCraft's customer support services, leading to higher customer satisfaction and reduced workload on the support team.
How does the AI categorize tickets?
The AI uses OpenAI Embeddings to analyze the content of each ticket and categorize it based on its urgency and topic.
How does the AI generate suggested replies?
The AI analyzes previous tickets and knowledge base articles to generate accurate and helpful responses to common queries.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to find relevant content based on the user's query, improving the accuracy of the search results.
* This article provides an example of how a fictive company in the Manufacture of sanitary ware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
