ScrewMaster Inc. has a vast customer base with diverse queries ranging from product usage, troubleshooting, to warranty claims. Managing these queries was proving to be a daunting task until they implemented Deskhero. The platform's AI capabilities have significantly improved the efficiency of their customer support team by suggesting replies based on previous tickets and knowledge base articles.
With Deskhero's AI, ScrewMaster Inc. has been able to automate the process of ticket management. The AI uses OpenAI Embeddings to analyze the content of customer queries, categorize them accurately, and route them to the appropriate support agent. This has reduced the response time and improved customer satisfaction.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. It uses the embeddings from uploaded files like policies, manuals, and presentations to enhance search results, saving valuable time for the support agents.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has helped ScrewMaster Inc. in keeping their knowledge base up-to-date with minimal effort.
Finally, the custom fields and user groups features have allowed ScrewMaster Inc. to personalize their customer support experience. The AI uses these custom fields to provide more accurate suggested replies, making the support process more efficient.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of customer queries, categorize them accurately, and route them to the appropriate support agent. This automates the process of ticket management, reducing response time and improving customer satisfaction.
How does the AI enhance the search results?
The AI-powered comprehensive search bar uses the embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This helps in keeping the knowledge base up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Manufacture of screwdrivers and wrenches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
