Screwdriver Solutions Co. deals with a wide range of customer queries daily. The company needed a solution to manage these queries effectively and improve the efficiency of their customer support team. Deskhero, with its advanced AI capabilities, provided the perfect solution.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has significantly reduced the response time and improved the quality of responses, leading to increased customer satisfaction.
Deskhero's AI also assists in ticket management. It analyzes the content of the queries, categorizes them accurately, and routes them to the appropriate support agent. This has streamlined the process, reducing the workload of the support team and improving their productivity.
The AI-powered comprehensive search bar has been a game-changer for the support team. It uses the embeddings from uploaded files and scraped website data to enhance search results, making it easier for the team to find relevant information quickly.
Finally, the AI's ability to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data has helped Screwdriver Solutions Co. in maintaining an updated and comprehensive knowledge base with minimal effort.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This reduces the response time and improves the quality of responses.
How does the AI assist in ticket management?
Deskhero's AI analyzes the content of the queries, categorizes them accurately, and routes them to the appropriate support agent. This streamlines the process, reducing the workload of the support team and improving their productivity.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This helps in maintaining an updated and comprehensive knowledge base with minimal effort.
* This article provides an example of how a fictive company in the Manufacture of screwdrivers and wrenches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
