WrenchWorks Ltd. receives a high volume of customer queries daily. Prior to implementing Deskhero, their customer support team struggled with managing these queries efficiently. With Deskhero's AI capabilities, the company now handles customer queries promptly and accurately.
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This feature has not only reduced the response time but also improved the quality of responses, leading to higher customer satisfaction.
Deskhero's AI also assists in ticket management. It categorizes and routes the tickets to the appropriate support agent based on the content of the query. This has streamlined the process and reduced the workload of the support team.
Another significant benefit of Deskhero's AI is its ability to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has helped WrenchWorks Ltd. in maintaining an updated and comprehensive knowledge base with minimal manual effort.
Lastly, the AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. It uses the embeddings from uploaded files and scraped website data to enhance search results, thereby improving the efficiency of the support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the response time and improves the quality of responses.
How does the AI assist in ticket management?
Deskhero's AI categorizes and routes the tickets to the appropriate support agent based on the content of the query. This streamlines the process and reduces the workload of the support team.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This helps in maintaining an updated and comprehensive knowledge base with minimal manual effort.
* This article provides an example of how a fictive company in the Manufacture of screwdrivers and wrenches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
