TubeMasters Ltd. prides itself on its customer service. However, as the company grew, so did the volume of customer queries and complaints. They needed a solution that could handle this volume without compromising on the quality of their customer service.
Deskhero provided the perfect solution with its advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, ensuring quick and accurate responses to customer queries.
The AI-powered search bar and knowledge base allow customers to find solutions on their own, reducing the need for them to generate a ticket. This not only reduces the workload of the support team but also improves the customer experience.
Deskhero's REST API allowed TubeMasters Ltd. to integrate the platform with their existing systems, ensuring a seamless transition and improving the efficiency of their support process.
By leveraging Deskhero's advanced AI capabilities, TubeMasters Ltd. was able to enhance their customer service experience, reduce their response time, and handle a larger volume of customer queries without compromising on quality.
How does Deskhero's AI capabilities enhance the customer service experience?
Deskhero's AI capabilities ensure quick and accurate responses to customer queries by using OpenAI embeddings to find relevant content. The AI-powered search bar and knowledge base also allow customers to find solutions on their own, improving their experience.
Can Deskhero handle a large volume of customer queries?
Yes, Deskhero is designed to handle a large volume of customer queries. Its AI capabilities automate the ticket management process, reducing the workload of the support team.
How does Deskhero improve the efficiency of the support process?
Deskhero improves the efficiency of the support process by automating the ticket management process and providing quick and accurate responses to customer queries. Its REST API also allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of seamless steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
