SteelCraft Inc. has a large customer base spread across different geographical locations. Managing customer queries, complaints, and requests was becoming increasingly complex and time-consuming. They needed a solution that could handle the volume of tickets and provide quick and accurate responses.
With Deskhero, SteelCraft Inc. was able to leverage the AI capabilities to automate their ticket management process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered search bar provides comprehensive search results, enhancing the efficiency of the support team. It also allows customers to find solutions to their queries in the knowledge base, reducing the number of tickets generated.
Deskhero's REST API allowed SteelCraft Inc. to integrate the platform with their existing systems seamlessly. This integration further improved the efficiency of their support process.
By leveraging Deskhero's advanced AI capabilities, SteelCraft Inc. was able to significantly reduce their response time, improve customer satisfaction, and streamline their support process.
How does Deskhero's AI capabilities improve the efficiency of the support process?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is used to generate suggested replies, reducing the time taken to respond to tickets. The AI-powered search bar also enhances the efficiency of the support team and allows customers to find solutions on their own.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing systems.
How does Deskhero help in reducing the number of tickets generated?
Deskhero's comprehensive search bar and knowledge base allow customers to find solutions to their queries on their own, reducing the need for them to generate a ticket.
* This article provides an example of how a fictive company in the Manufacture of seamless steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
