ServoTech Industries receives hundreds of customer queries daily regarding their servo motors' installation, operation, and troubleshooting. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content for each query.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies, which are then reviewed and sent by the customer support team. This process has significantly reduced the time taken to respond to customer queries and has also improved the quality of responses.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a topic, the AI uses the OpenAI Embeddings to find the most relevant articles, manuals, and other resources. This has improved customer satisfaction as they can find accurate information quickly.
Moreover, ServoTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to access and manage customer data.
Overall, Deskhero's advanced AI capabilities have transformed ServoTech's customer support process, making it more efficient and effective.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer searches for a topic, Deskhero's AI uses the OpenAI Embeddings to find the most relevant articles, manuals, and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Servo Motors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
