Maritime Manufacturing Ltd. has a vast knowledge base consisting of policies, manuals, and presentations. Managing this information and making it easily accessible to customers was a challenge. With Deskhero, the company can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, making information management more efficient.
The company also uses Deskhero's AI capabilities to enhance the searchability of their knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles to provide relevant search results, making it easier for customers to find the information they need.
Deskhero's AI also scrapes data from the company's website to supplement the knowledge base. This feature ensures that the most up-to-date information is always available to customers.
Maritime Manufacturing Ltd. also uses Deskhero's REST API to integrate the platform with their existing customer support systems. This seamless integration has allowed the company to leverage the benefits of Deskhero without disrupting their existing operations.
Overall, Deskhero's advanced AI capabilities have significantly improved knowledge base management at Maritime Manufacturing Ltd., resulting in better customer support and enhanced customer satisfaction.
How has Deskhero improved knowledge base management at Maritime Manufacturing Ltd.?
Deskhero allows Maritime Manufacturing Ltd. to automatically generate knowledge base articles from various file types, enhancing information management. The AI also enhances search results, making it easier for customers to find the information they need.
How does Deskhero use data from the company's website?
Deskhero's AI scrapes data from the company's website to supplement the knowledge base, ensuring that the most up-to-date information is always available to customers.
How has Deskhero integrated with the existing systems at Maritime Manufacturing Ltd.?
Maritime Manufacturing Ltd. uses Deskhero's REST API to integrate the platform with their existing customer support systems, allowing them to leverage the benefits of Deskhero without disrupting their existing operations.
* This article provides an example of how a fictive company in the Manufacture of Ships and Boats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
