Nautical Craftsmen Co. deals with a diverse range of customers, each with unique needs and queries. Managing these user groups was a significant challenge. With Deskhero, the company can efficiently manage user groups, ensuring that each group receives tailored support.
The company also uses Deskhero's AI capabilities to enhance ticket management. The AI categorizes and prioritizes tickets based on their relevance and urgency, resulting in a more organized workflow and faster resolution times.
Deskhero's AI also generates suggested replies to customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate responses. This feature has significantly reduced the time taken to respond to customer queries.
Nautical Craftsmen Co. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed the company to leverage the benefits of Deskhero without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have significantly improved customer support at Nautical Craftsmen Co., resulting in better customer satisfaction and improved operational efficiency.
How has Deskhero helped Nautical Craftsmen Co. manage user groups?
Deskhero allows Nautical Craftsmen Co. to efficiently manage user groups, ensuring that each group receives tailored support.
How does Deskhero's AI enhance ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their relevance and urgency, resulting in a more organized workflow and faster resolution times.
How has Deskhero integrated with the existing systems at Nautical Craftsmen Co.?
Nautical Craftsmen Co. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the benefits of Deskhero without disrupting their existing workflows.
* This article provides an example of how a fictive company in the Manufacture of Ships and Boats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
