ShortenSupreme has a comprehensive knowledge base that includes product information, troubleshooting guides, and other resources. However, managing this knowledge base and ensuring that the information is easily accessible to the customer support team was a challenge until they started using Deskhero.
The AI capabilities of Deskhero have greatly improved the management of ShortenSupreme's knowledge base. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to enhance search results. This makes it easier for the customer support team to find the information they need to resolve customer queries.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature not only saves time but also ensures that the knowledge base is constantly updated with the latest information.
Deskhero's AI also generates suggested replies based on the knowledge base, which helps the customer support team respond to queries more quickly and accurately. This has led to improved customer satisfaction and a more efficient support team.
Overall, Deskhero's advanced AI capabilities have transformed the way ShortenSupreme manages their knowledge base, resulting in a more effective customer support service.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base, making it easier for the customer support team to find the information they need. It can also generate knowledge base articles from various file types and scrape data from the company's website, ensuring that the knowledge base is always up-to-date.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies based on the knowledge base, allowing the customer support team to respond to queries more quickly and accurately.
Can Deskhero's AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is constantly updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of shortening, lard substitutes, and other edible fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
