LardLux has a vast customer base with diverse queries ranging from product information to troubleshooting. Managing these queries was a daunting task until they integrated Deskhero into their operations. The platform's ticket management feature allowed them to organize and prioritize customer queries efficiently.
The AI capabilities of Deskhero proved to be a game-changer for LardLux. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the quality of responses.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed product knowledge or troubleshooting steps.
Furthermore, the AI's ability to learn from past tickets and interactions allows it to provide more accurate and personalized responses over time. This has led to increased customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have enabled LardLux to provide superior customer support, resulting in happier customers and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This allows the customer support team to respond to queries more quickly and accurately.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to enhance search results. This makes it easier for the customer support team to find the information they need to resolve customer queries.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI learns from past tickets and interactions to provide more accurate and personalized responses over time. This leads to improved customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of shortening, lard substitutes, and other edible fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
