WinterGuard has a vast product range, and keeping their knowledge base updated with all the necessary information was a challenging task. With Deskhero's AI capabilities, they can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI uses OpenAI Embeddings from these sources to find relevant content and generate articles. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest product information.
Deskhero's AI also enhances the search functionality within the knowledge base. It uses the embeddings to provide the most relevant search results, making it easier for support agents to find the information they need to resolve customer queries.
Furthermore, WinterGuard uses Deskhero's custom email domains feature to provide a personalized customer support experience. Customers can send their queries to a branded email address, and the tickets are automatically categorized based on the email domain.
By leveraging Deskhero's AI capabilities, WinterGuard has significantly improved the quality and efficiency of their customer support services.
How does Deskhero's AI help in maintaining an up-to-date knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. It uses OpenAI Embeddings from these sources to find relevant content and generate articles.
How does Deskhero's AI enhance the search functionality within the knowledge base?
Deskhero's AI uses the embeddings to provide the most relevant search results, making it easier for support agents to find the information they need to resolve customer queries.
How does WinterGuard use Deskhero's custom email domains feature?
WinterGuard uses this feature to provide a personalized customer support experience. Customers can send their queries to a branded email address, and the tickets are automatically categorized based on the email domain.
* This article provides an example of how a fictive company in the Manufacture of ski-suits, windbreakers and other protective clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
