SkiGear Pro receives numerous customer queries daily regarding product specifications, usage, and maintenance. They use Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content and generate suggested replies.
The AI's ability to scrape data from SkiGear Pro's website further enhances its efficiency. It pulls information about new products, updates, and announcements, keeping the knowledge base up-to-date and ensuring that the suggested responses are always accurate and relevant.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to provide the most relevant results, reducing the time taken to resolve each ticket.
SkiGear Pro also utilizes Deskhero's custom fields and user groups features to categorize tickets based on product type and issue severity. This allows them to prioritize and allocate resources more effectively.
Overall, Deskhero's AI capabilities have significantly improved SkiGear Pro's customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI uses the embeddings to provide the most relevant results, reducing the time taken to resolve each ticket.
How does SkiGear Pro use Deskhero's custom fields and user groups features?
SkiGear Pro uses these features to categorize tickets based on product type and issue severity. This allows them to prioritize and allocate resources more effectively.
* This article provides an example of how a fictive company in the Manufacture of ski-suits, windbreakers and other protective clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
